We’re Here to Help

How to Get in Touch

Before sending us a message, a quick heads-up — around 90% of questions can be answered super fast by checking our FAQ page, so it’s definitely worth a look first.

If you still need help, you can reach us through the contact form below, or chat with one of the team whenever the chat window appears (bottom right of the page).

Our Support Hours

Our customer team is based in the UK, and we’re here for you at the times below:

Monday–Friday (excluding UK Bank Holidays)
09:30 - 17:00 UK time

Saturday
09:30 - 17:00 UK time

Sunday
09:30 - 17:00 UK time

When You’ll Hear Back

We get it — waiting for answers isn’t fun.
We reply to 95% of messages within 24 hours, though things can run a bit slower during big promos or holidays.

Thanks for reaching out 🖤
KILLSTAR Customer Team