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- NTNatalia T.Verified BuyerRated 5 out of 5 stars1 week agoI 💕 killstar
Not only do I LOVE this bag with all of my heart….when one of the snaps on the strap broke I contacted customer service and they could not have been more helpful or generous. I was epexcting a replacement strap and they sent me a new bag!! Truly incredible company with amazing products 🥹💕🥹
- ASAndrea S.Verified BuyerRated 5 out of 5 stars1 week agoLove!!
From the moment I saw this bag I was in love. When I received my order it exceeded my expectations. It feels really well made and it’s just so dang gorgeous.
- BBriisspookyRated 4 out of 5 stars1 week agoWeak Strap
I LOVE this bag! It’s so cute and the perfect size for me. I need a larger bag and it fits everything I need with me perfectly! However, the strap broke a week after I got it. I fixed it and then a few weeks later the other side broke. The strap is also fairly short, so you cannot wear it across your chest, which can hurt my shoulder because of how much stuff I carry! You’d think for a large bag the strap would be secure.. I’m going to buy a new strap that I can adjust and then this bag will be perfect!
- NJNikki J.Verified BuyerRated 5 out of 5 stars1 week agoGood
Really pretty, good material. Not a lot of inside pockets.
- TTarahlynnVerified BuyerRated 2 out of 5 stars2 weeks agoGreat Looking Purse, Not Great Quality
I was so excited to finally get this purse as it had been sold out every time I saw it. When it arrived, the tassel that dangles from the front strap had completely fallen out of its component. As this was a fairly easy fix with some super glue I didn’t mind too much. However, then the zipper in the inner pocket came off track. Once again, this was a fairly easy fix but a little annoying. The final straw was that the purse strap is connected to the o-rings via a button instead of clasps like other purses. The amount of times the button would come undone and my purse would fall to the ground was insane. This is the third part of the purse that had to be fixed within less than a month of ownership and barely daily use. Finally the button broke completely and I am left ordering a replacement strap online with clasps. The purse is great, I get tons of compliments, but the quality on the extra bits and strap is not great. If you’re willing to put some work into fixing the purse, it’s great. But I’ve also had $20 purses I’ve never had to do anything to.
KILLSTAR - EU Store1 week agoHi Tarah,
I'm really sorry to hear this. Our Customer Experience team have reached out to you via email to help resolve this for you.
